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A contact form that is not working can lose leads for months before anyone notices. Here is how to test yours, why submissions go missing, and how to make delivery reliable.
Many WordPress sites send form emails with the server’s default mail function. Those messages often fail authentication checks and land in spam, or are rejected outright.
Your domain’s DNS records tell inbox providers which services may send on your behalf. If your form tool is not included, its messages look like spoofing.
Updates, caching or spam-protection settings can break the submit button or the confirmation step without any visible error.
Forms are often still sending to a former employee or an old mailbox.
Do this once a month:
Send form email through an authenticated service (SMTP or an email API), add it to your SPF and DKIM records, store every submission in your website or CRM as a backup, and monitor deliverability. Our website maintenance plans include monthly form testing, and our IT partner SupportMax can fix the underlying email and DNS settings.
Sources
Our work follows published guidance from the organizations that set the rules. Links open in a new tab.
Usually because they are sent without proper authentication. Using SMTP with SPF and DKIM fixes most cases.
Check whether your form plugin stores entries; compare them with emails received.
Yes. A CRM such as HubSpot keeps a reliable record and lets you follow up faster.
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